A school bag for every child

Shop & Donate

Cancellation Policy

 

Cancellation Right

 

You have the right to withdraw from this contract within fourteen days without giving a reason.

The cancellation right is granted for 14 days starting with the day

  • In case of a purchase contract: on which you or a third party identified by you who is not the carrier has taken the last merchandise into possession or,
  • In case of a contract for various merchandise that the Customer has ordered in a single order and is delivered separately: on which you or a third party identified by you who is not the carrier has taken the last merchandise into possession or,
  • In case of a contract for the delivery of merchandise in several partial shipments or pieces: on which you or a third party identified by you who is not the carrier has taken the last partial shipment or piece into possession or,
  • In case of delivery of merchandise for a specified period of time: on which you or a third party identified by you who is not the carrier has taken possession of the first merchandise or,
  • In case of several of these alternatives, the respective last date applies.
  • To exercise your cancellation right, you must inform us (Trust Fashion Agency UG, Minou Khazaeli-Bold, Intzestraße 1 60314 Frankfurt am Main, Germany + 49-69-95861333 info@karmalove.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail, fax or e-mail).
  • In order to meet the cancellation deadline, it is sufficient that you send your communication concerning the intent to exercise your cancellation right before the cancellation deadline.

   

Consequences of Cancellation

   

  • If you withdraw from this contract, we will reimburse all payments we have received from you — including delivery costs  — immediately and at the latest within 14 days from the date on which the notice about your intent to withdraw from this contract was received. For reimbursement, we use the same method of payment that you used in the original transaction unless you expressly agree otherwise. You will not be charged fees for this reimbursement under any circumstances. We have the right to withhold the reimbursement until we have received the returned merchandise or until you offer proof that you have returned the merchandise, whichever comes first.
  • You are obliged to send back or hand over the merchandise toTrust Fashion Agency UG
    Intzestraße 1
    60314 Frankfurt am Main
    info@karmalove.com
    +49-(0) 1777007080immediately and, in any event, no later than 14 days from the date on which you informed us of your intent to withdraw from this contract. The deadline is met if you send the merchandise within the 14-day period.
  • We bear the cost of returning the merchandise within Germany and Austria. For all other countries, costs of returning are to be paid by the customer.
  • You are only obliged to pay for the possible loss in value of the merchandise if the loss in value is due to your handling of the merchandise in a way that is not necessary to verify the nature, characteristics and function of the merchandise.
  • End of the information about the cancellation right.
  • You can contact our customer service under:
    Trust Fashion Agency UG
    Intzestraße 1
    60314 Frankfurt am Main
    info@karmalove.com
    +49-(0) 1777007080